Help Center

Avid Armor accepts a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, and Discover), and other secure payment options. We strive to make your shopping experience as smooth as possible!

No, only one payment method can be used per order. If you have a Visa gift card that doesn’t cover the full amount, you can use it to purchase an Avid Armor gift certificate here. You can then combine the Avid Armor gift certificate with another payment method for your purchase.

30-DAY RETURNS ON VACUUM SEALERS
If you are not 100% satisfied with your vacuum sealer purchase, you can return your order to us within 30 days of your original order date for a full refund (less return shipping label fees) to the original form of payment

VACUUM SEALERS (excluding oil pump machines)
Avid Armor will provide a pre-paid return shipping label for your convenience, and a $10.00 return shipping fee will be deducted from your refund once the return has been received. This pre-paid flat rate return is valid only from the original order address and for orders within the contiguous 48 states.

To avoid a 15% restocking fee on your vacuum sealer return, all products must be in clean, like-new condition, in original packaging, and include all accessories. Avid Armor is not responsible for damage to returns due to poor packaging. Any damage to the sealer will be assessed and deducted from the refund.

30-DAY RETURNS ON VACUUM BAGS, CHAMBER POUCHES, CONTAINERS & ACCESSORIES
Due to food sanitation safety precautions, vacuum sealer bags, rolls, and chamber pouches can only be returned if they are UNOPENED within 30 days of the original order date. Returns after 30 days are not accepted—no exceptions.

All bag, roll, pouch, container, or accessory returns will incur a $7.00 return shipping fee (within the contiguous United States), which will be deducted from your refund once the return has been received. Contact us, and we’ll be happy to provide a pre-paid return label. Pre-paid returns are valid only from the original order address.

EXCHANGES
For exchanges, you will need to follow the return instructions outlined above. Once we receive and process your returned item, the refund can be applied as store credit or returned to your original form of payment. After that, you can purchase the exchanged item. Please note that we do not swap out items with the difference being paid.

You can purchase an Avid Armor gift certificate here. Gift certificates are a great option for several reasons:

1. Perfect Gift: They make excellent gifts for friends and family who love cooking, meal prepping, or preserving food.
2. Flexible Spending: Recipients can choose exactly what they want from our range of products, ensuring they get something they'll truly appreciate.
3. Last-Minute Solutions: They’re ideal for last-minute gifts when you’re short on time but still want to give something thoughtful.
4. Special Occasions: Great for holidays, birthdays, or any occasion where you want to treat someone special to high-quality kitchen products.
5. Try New Products: A gift certificate allows someone to explore our products, like vacuum sealers or accessories, without the pressure of selecting the right item.

Orders may be cancelled if they are in the awaiting fulfillment stage. Once an order has been packed for shipping and a tracking number has been generated, it can no longer be cancelled. To request a cancellation, please email: info@avidarmor.com.

To initiate a return, please email info@avidarmor.com and provide your order number if it is within 30 days of your purchase date. Alternatively, you can request a return while logged into your Avid Armor account, and a team member will reach out with return instructions within 1-2 business days.

Avid Armor takes pride in the quality of our products and guarantees that our sealers will be free from defects in material and workmanship for one year following the purchase date. During this period, your exclusive remedy is repair or replacement of this product or any component found to be defective, at our discretion. Components including seal Teflon tape, sealing wire, gaskets, or any parts tampered or altered are NOT covered under the one year warranty.

This warranty is limited to products purchased and used in the United States with a valid proof of purchase from an authorized seller. Avid Armor will cover the shipping to and from our warehouse (ground shipping) for all items covered under warranty.